Description
More freedom for your dog, more control for you. The Barktec AutoBrake Retractable Dog Leash gives your dog room to explore while helping you manage sudden pulls and unexpected lunges. With an automatic braking system, a 4-metre retractable nylon tape and a comfortable anti-slip handle, it's designed to make everyday walks smoother and easier to manage, whether your dog spots a squirrel, another dog or something worth investigating.
WHY YOU’LL LOVE IT
- Automatic braking when you need it. The AutoBrake system responds to sudden pulling force, helping slow the leash extension and reduce abrupt jolts.
- Control at your fingertips. Use the thumb-operated brake button to stop or lock the leash at your preferred length.
- Room to explore. The 4-metre retractable tape gives your dog freedom to sniff and wander while you maintain control.
- Less strain from sudden pulls. The braking and shock-absorbing design helps soften abrupt pulling forces for a more comfortable walking experience.
- Smooth, tangle-free movement. A 360° leash outlet allows the nylon tape to extend and retract smoothly as your dog changes direction.
- Strong and durable. Built with high-strength nylon tape, an impact-resistant ABS housing, a rust-resistant swivel hook and a durable internal coil spring.
- Comfortable to hold. An ergonomic, anti-slip soft-grip handle provides a secure hold during longer walks.
- Made for different dog sizes. Available in two sizes to suit dogs weighing between 5kg and 50kg.
- Handy accessory attachment. A built-in hook opening lets you attach a poo bag dispenser or keys.
SPECIFICATIONS
| Specification | Detail |
|---|---|
| Product type | AutoBrake retractable dog leash |
| Leash length | 4 metres |
| Braking system | Automatic braking and manual brake lock |
| Brake control | Thumb-operated button |
| Leash material | High-strength nylon tape |
| Housing material | Impact-resistant ABS |
| Handle | Ergonomic anti-slip soft grip |
| Leash outlet | 360° tangle-reducing design |
| Hook | Rust-resistant swivel hook |
| Retraction system | Internal coil spring |
| Shock absorption | Built-in braking and shock-absorbing design |
| Dog weight | 5–50kg, depending on size |
| Available sizes | 2 sizes |
| Accessory attachment | Built-in hook opening |
HOW DOES IT WORK?
Getting more control on your walks takes four steps.
- Attach the leash. Secure the swivel hook to your dog's collar or properly fitted harness, making sure it's firmly connected before heading out.
- Let your dog explore. Release the brake to allow the 4-metre nylon tape to extend and retract as your dog moves.
- Control the distance. Press the thumb-operated brake button to stop the tape extending, or engage the lock to maintain your preferred leash length.
- Let AutoBrake respond. If your dog suddenly pulls or lunges, the automatic braking mechanism helps slow leash extension and absorb some of the pulling force. When the tension eases, normal retraction resumes.
- The system combines manual control with automatic braking, giving you more flexibility during everyday walks.
One thing worth knowing up front: the AutoBrake system helps manage sudden pulling forces, but it doesn't replace lead training or prevent every lunge. Keep your dog close in busy areas, around traffic or when approaching other dogs, and always maintain a secure grip on the handle.
WHAT'S IN THE BOX
-
1x Barktec AutoBrake Retractable Dog Leash in your selected size
SIZING & FIT
Available in two sizes for dogs weighing between 5kg and 50kg. Choose the size that matches your dog's weight and pulling strength.
| Size | Suitable dog weight |
|---|---|
| Size S-M | 5-25kg |
| Size L-XL | 25-50kg |
| Overall range | 5-50kg |
- Always choose a leash size suitable for your dog's weight and strength.
- Attach the swivel hook securely to a suitable collar or harness before use.
- Keep the handle firmly in your hand throughout the walk.
- Use a shorter locked length near roads, crowds, other dogs or potential hazards.
- Never wrap the retractable tape around your fingers, hands or other body parts.
- Inspect the tape, hook and braking mechanism regularly for signs of wear.
For dogs that pull strongly or react suddenly to distractions, a fixed-length lead may offer more predictable control during training.
FAQ
How does the AutoBrake system work?
The automatic braking system responds to sudden pulling force by slowing leash extension and helping absorb abrupt jolts. Once your dog stops pulling and the tension eases, normal retraction resumes.
Can I lock the leash at a certain length?
Yes. The thumb-operated brake button lets you stop or lock the leash at your preferred length, giving you more control in busy areas or when you want your dog to stay close.
How long is the leash?
The Barktec AutoBrake Retractable Dog Leash has a 4-metre high-strength nylon tape, allowing your dog to explore while remaining connected to you.
Is it suitable for large dogs?
Yes. The leash is available in two sizes designed for dogs weighing between 5kg and 50kg. Select the appropriate size based on your dog's weight and pulling strength.
Will it stop my dog from pulling?
The AutoBrake system helps manage sudden pulling forces, but it doesn't automatically teach your dog to stop pulling. Consistent, reward-based lead training is still important for developing good walking habits.
Does it help reduce strain on my arm?
The automatic braking and shock-absorbing design helps soften some sudden pulling forces. However, strong or unexpected lunges can still place strain on your arm, so always maintain a secure grip.
Will the leash get tangled?
The 360° outlet is designed to help the nylon tape extend and retract smoothly as your dog changes direction. Keep the tape free from twists and obstacles to reduce the risk of tangling.
Can I attach a poo bag dispenser?
Yes. The handle includes a built-in hook opening for attaching small accessories such as a poo bag dispenser or keys.
Is it suitable for dogs that lunge at other dogs?
The braking system can provide additional control over sudden leash extension, but a retractable leash may not be the best option for dogs that regularly lunge or react strongly. A fixed-length lead is generally better suited to close-control training.
How do I care for the leash?
Wipe the handle with a damp cloth and regularly inspect the nylon tape and swivel hook. If the tape becomes wet, extend it fully in a safe area and allow it to dry before retracting it into the housing. Avoid using the leash if the tape, hook or braking mechanism is damaged.
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Refund Policy
For Returns, Repairs, Replacements & Refunds.
At eDog NZ, we strive to provide high-quality products and excellent customer service! We understand that there may be situations where you may need to return or seek a refund for a product purchased from our website. This Return Policy outlines the guidelines and procedures for refunds in accordance with the New Zealand Consumer Guarantees Act (CGA).
Our Return Process
- Submit a Support Ticket with our Customer Experience Team here.
Include the following in your submission: your order number, a short video (or image) demonstrating the fault, and a written description inclusive of all and any relevant details. - Your submission is reviewed by an in-house Specialist.
They will provide you with relevant troubleshooting and support as required, and/or confirm the potential fault you have experienced. When within warranty, determine your choice of resolution method (replacement, exchange, credit or refund) and you will receive a paid-for return label. - Return your product and await assessment confirmation.
After sending us back your product, provide the tracking number in your ongoing ticket. Once your return has been received, it will be processed by our team within 5-7 business days. - Get your resolution, and get back to what’s important.
Once our Specialist has assessed your product and confirmed the manufacturer defect or fault, you will receive your chosen resolution outcome. If no fault is found or your return lacks the original components and packaging, the product will be returned to you at your cost and any relevant support instructions or documentation emailed to you.
Please Note: Returning products missing original contents or packaging are ineligible for refund, and will be returned to the purchaser. Shipping and any additional fees for incorrectly returned goods are the responsibility of the customer.
Damaged in Transit (DIT)
While we take great care in packaging orders, products may occasionally be damaged during transit.
If your order arrives damaged, you must notify us within 7 calendar days of delivery confirmation by submitting a support ticket with our Customer Experience Team.
Your submission must include:
- Your order number
- Clear photo and/or video evidence showing:
- The damage to the product, and
The condition of the outer packaging at the time of delivery
Claims submitted outside this timeframe, or without sufficient supporting evidence, may not be eligible for assessment as a Damaged in Transit claim.
If you are having issues, simply get in touch with our friendly team, +64 800 627 026 or email support@edog.co.nz
Warranty
Our products (excluding services) are eligible for repair or replacement for a period of 12 months from the original invoice date under warranty. This warranty covers component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Product failure due to power surge or power spike, overcharging, or failure due to network issues such as an incompatible modem for internet capable products are not covered under this warranty.
For any products that require power or electronic charging, please only use the charger or cables provided. Use of any cables or chargers other than the one supplied will void your warranty.
Product Lifetime Support
At eDog NZ, we are committed to providing exceptional customer support throughout the lifespan of our products. We take pride in offering lifetime support to all of our customers, ensuring original purchasers may receive assistance when they need it.
What does Product Lifetime Support cover?
- Guidance with your purchased product by phone, email or live chat.
- Replacing misplaced manuals with a digital version.
- Ongoing advice about new products, features and purchases.
What does Product Lifetime Support not cover?
- Support for devices or products not purchased through eDog NZ.
While lifetime support does not extend to services or on-location training, we may be able to assist you remotely. Get in touch with us if you have reviewed the product manual and our online resources but still require assistance. In your submission, provide as much detail as you can with the assistance you require along with your order number so we can ensure a smooth and efficient process in addressing your queries and provide the necessary guidance.
We value your satisfaction and strive to provide the best support possible. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help you make the most of your products and ensure a positive experience with eDog NZ.
Faulty or Defective Products
A rare occurrence with our products, and we’re sorry if this happens.
If you’ve received a product that was incorrectly manufactured, or appears to be dead-on-arrival (DOA), do not worry - we are here to help.
Get in touch with us as soon as you identify an issue within your 12 month warranty period and we will provide you with expert troubleshooting, helping to identify any solvable issues prior to initiating your return.
Once we assess and find that your product may be faulty or defective, we will, with your agreement, arrange a replacement or recommend an alternative product as a replacement that may be suitable for you.
Under warranty, you are eligible for a replacement, exchange, credit or refund for your purchase once the product has been returned and the fault or defect fully assessed by one of our authorised specialists. For exchanges in instances where the value is higher than that of the original purchase, additional payment may be required. In instances where the value is lower, you may be eligible for a credit of equal value, or a partial refund to your original payment method.
Please Note: Services are not eligible for refund or return. No refunds will be issued for faulty products prior to their return and assessment by an authorised specialist.
Effectiveness & Individual Animal Response
Our products are designed to operate as described when used correctly and in accordance with the provided instructions. However, individual results may vary between animals.
The effectiveness of behavioural and calming products, including (but not limited to) static collars, ultrasonic devices, and calming or anxiety-support products, can be influenced by factors outside our control, including:
- The animal’s temperament and behavioural history
- Sensitivity to stimuli (e.g. sound, vibration, or static correction)
- Training consistency and technique
- Environmental factors
- Individual biological and behavioural response
As a result, we are unable to guarantee that a product will achieve a specific outcome for every animal.
Requests for returns, refunds, or exchanges based solely on a product not achieving the desired behavioural outcome, or claims that a product “did not work” for a particular animal, do not indicate a fault with the product and are not considered valid grounds for return.
If you require assistance with product selection, usage, or training guidance, our team is always happy to provide support.
Change of Mind
We understand that sometimes purchases don't go as planned. That’s why we offer a 14-day Change of Mind return from the date of purchase, subject to a 20% restocking fee.
To qualify, your item must be:
- In new, unopened (and unworn where applicable) condition
- In its original packaging with all contents intact
- Return initiated within 14 days of purchase
Due to the personal health and hygiene nature of some of our products, we require a high standard of new condition for all returns. If your order does not qualify for a Change of Mind under the above requirements, or your order is sent to us and determined as not meeting the requirements, your order will not be eligible for a Change of Mind return.
To request a Change of Mind return, please contact us here with:
- Your order number
- A photo showing the item's unopened/new condition
- Your reason for return
If approved, we'll provide a Return Merchandise Authorisation (RMA) number and return address.
Cancellations
If you have placed an order with us but would like to cancel your order for a full refund, credit or exchange, please contact us as soon as possible including your order number, reason for cancellation and method of resolution. If your order has already been processed, you are ineligible for a refund and may follow our RMA Change of Mind process to initiate a return.
Undeliverable Orders
In instances where orders are found to be undeliverable or not collected, and a request has not been submitted as outlined above, a credit equal to the value of the purchase with an expiry of three months will be provided to the email address most recently provided by the purchaser upon the received return of the product. Any additional shipping fees to resend a product are to be paid for by the purchaser from available redelivery methods.
Delivery, Safe Place & Theft
Where a delivery does not require a signature, our courier partners may leave parcels in a safe place at the delivery address, in accordance with their delivery practices.
Once an order is confirmed as delivered to the address provided at checkout, including confirmation through tracking updates and/or proof of delivery, responsibility for the parcel is considered fulfilled.
If a parcel is confirmed as delivered but is subsequently missing or reported as stolen, this is considered a matter of theft. Unfortunately, we are unable to offer refunds or free replacements for orders that are confirmed as delivered to the correct address and later lost or stolen.
Customers are encouraged to ensure a secure delivery location or select signature delivery where available.
General Support
For general support enquiries about our products or services, please contact us here.